Customer Testimonials
This dealership let a $72,123 sale walk away because they lost the second factory key and refused to reduce the price by $500 for the inconvenience. For a purchase of this size, I expected far better customer service. Instead, they showed a disappointing lack of care and flexibility over a relatively small issue, and it ultimately cost them the sale.
Our salesperson Lori was excellent. The greeting coming in wasn’t the best as they originally introduced us to someone who had no experience, but Lori did a fantastic job.
Absolutely love it, wouldn't take my car no other place. Benjamin helps me out so much he did not give me anything I did not need, I really appreciate that.
Great staff, great service. I use only this dealership for sales and service of my Lexus for 13 years
Had do drive 90 miles because they had a car that I wanted but is rather hard to find. Memorial day late afternoon when I arrived. They all probably wanted to close up and go grill some hot dogs but Andrew took great care of me anyway. Also Michael, the used car manager, did me a kindness by reducing the price of the car by what they would have spent reconditioning it, so that I could take it home that afternoon. Nice. Hannah got me in and out of the finance office in 10 minutes. Lastly, never thought I'd ever actually ... Read More DealerRater - May 28, 2026
When you come in for service Emma and others were very polite and respectful. I was told how much each service would cost and no service was completed without my approval.
Superior service from Pate Faulkner. Simple, straight-forward, no pressure. Highly recommend Pate and Performance.
The entire staff made the visit very pleasing. Nothing but the greatest review. Dean was very accommodating and Kelly made sure the whole experience was good.
Andrew and Brent truly made my car buying experience a memorable journey. From the very beginning, they took the time to understand my needs and were completely transparent throughout the process. Their approach was welcoming and never pushy, which made a big difference.
Even when Andrew was unavailable, Brent stepped in seamlessly and was always ready to answer my questions. Both of them went the extra mile by sharing their personal contact information so I could reach out anytime—something you don’t see often.
Everything was handled on time, and they made the entire purchase process as smooth and ... Read More DealerRater - Apr 18, 2026
Our advisor was Noah. He did an excellent job welcoming us and answering every question we had. We chose to wait at the dealership and he continued ijuay checked in on us. We also love the fact that the person working on our car posted a video narrating all that was done and walking us through the health check of our vehicle. Excellent staff and Excellent Service.
Very Welcoming and great experience as a first time buyer ! Andrew was great highly recommend! 10/10
Easiest and fastest that I have ever purchased a car. Everything was great from selection, prep, finance office, and sales. I would not hesitate to send family and friends to this dealership!
Casey is a dishonest used-car sales manager. Some people may say, “What do you expect from a used-car salesperson?” but in my experience most are actually ethical. Unfortunately, that was not the case with Casey.
We had agreed on the price of a vehicle, and since I was an out-of-state buyer, I had already booked a flight and hotel to complete the purchase. While I was in the middle of completing the paperwork, the salesperson called me and told me that Casey had sold the car to someone else.
I had already passed on two other vehicles because we had ... Read More DealerRater - Mar 11, 2026
I had a colleague recently purchase a new Lexus from Performance Lexus Northern Kentucky. She referred me to her sales professional Andrew Wilburn after her great experience working with him. He took his time guiding me through the entire process in landing me into purchasing a new 350 F Sport. I left knowing I can call him anytime time with questions. I would recommend Andrew to anyone thinking about buying a vehicle from this dealership.
We recently purchased a used vehicle from them, and the overall experience was great. We will definitely use them in the future if needed!
We had an excellent experience working with Andrew Wilburn! We traveled 2 hours to purchase a car from him because he was incredibly accommodating, friendly, and genuinely kind to my family throughout the entire process. He really took the time to understand my price range and worked hard to find the best car and the best possible deal for me. There was never any pressure. You can tell he truly cares about his customers and goes the extra mile to make sure you leave happy. I would absolutely recommend him to anyone looking for great car buying experience!
I had a great experience with Andrew Wilburn. He got my family a wonderful car. He was very patient with me and my family. I live in Ohio and I was not given a good deal in Dublin Lexus but I got a great deal here at Performance Lexus Northern Kentucky. Andrew worked very hard with me and got a great price! I will be back to buy another car after this is paid off! Thank you Andrew Wilburn!
We had a very good experience dealing with Performance Lexus Northern Kentucky. We enjoyed working with the salesperson Mark Welch. What a nice young man and so pleasant to deal with. They honored the sale price from earlier in the week that had ended and gave us a very fair deal on our trade-in.
I recently purchased a Lexus RX 350h Premium Plus from Performance Lexus of Northern Kentucky as a wedding gift for my daughter, and I couldn’t have asked for a better experience. The salesperson I worked with, Andrew Wilburn, was absolutely exceptional.
Andrew is one of the kindest, most polite, and genuinely helpful sales professionals I’ve ever worked with. He was extremely professional throughout the entire process and, most importantly, there was zero pressure at any point.
Because this car was meant to be a surprise for my daughter, I pretended that I could only afford a used or ... Read More DealerRater - Dec 27, 2025
A lot of people will talk up the Lexus purchasing experience, but that was not my experience. I generally found it to be underwhelming, even despite being there for 4 hours.
On the positive side, I did have some pretty specific vehicle configuration questions that the salesman could not answer. He pulled in the service manager, and they were able to confirm that the vehicle had the specific feature I was asking about.
On the constructive side, as the salesman pulled up the vehicle, there was trash in the car and it was clear people had been using the vehicle. I ... Read More DealerRater - Dec 17, 2025
Mark Welch was great to work with. Had answers to all of my questions and the negotiation process was simple and straightforward.
Andrew was very helpful in getting us into our dream vehicle. Thanks to him and the people of Performance Lexus of Ft. Wright.
Andrew was incredible to work with! He didn’t waste any time when my husband and I came in with a vehicle already in mind. Andrew didn’t try to oversell us on anything & he genuinely cared about what we were interested in. It felt like we were all good friends by the time we left & I couldn’t be happier with our experience!
We originally worked with Pate when looking for our GX550 (who’s now been promoted) and yesterday we worked with Andrew on picking up our car. Performance Lexus didn’t play any added MSRP games with our GX. Not once did they even attempt to hide or slide in some unwanted add-ons. Between Pate and Andrew my wife and I felt as if they where more excited about us receiving our vehicle than us ha ha! The “dreaded finance office experience” went smooth. They found us a better rate than my pre-approval from my credit union too. They of course ... Read More DealerRater - Sep 22, 2025
I went to this dealership 3 different occasions test driving different models before deciding on the vehicle I did. Ever visit the salesperson was courteous and helpful allowing me to test drive whatever vehicle I was interested in without pressuring me to buy that day!
I purchased a used car at that dealership last weekend. Very satisfied. The best experience was with the sales person who worked with me - Andrew Wilburn. He was exceptional, very patient with me and delivered exactly what I wanted. I would recommend him to anyone else. Thank you , Andrew!
My Sales Guy Serigne Lam was helpful, informative, and not pushy at all. He was a big reason why I bought my new vehicle.
I literally bought the cheapest vehicle on their lot and was treated no different than if I had bought the most expensive. I have never had such an amazing car buying experience! I will definitely purchase another in the future from them!!
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An Experience Worth Celebrating – Every Time!
My wife and I recently brought in her 2025 NX 350 for a scheduled service, and once again, Austin Burlew delivered nothing short of top-tier professionalism. He is one of the finest Service Advisors we’ve ever had the pleasure of working with—courteous, knowledgeable, and genuinely attentive. Every interaction with him feels intentional and valued.
The atmosphere at Performance Lexus of Northern Kentucky continues to be unmatched. The entire staff consistently makes us feel like family, not just customers. A special shoutout to Justin Lyman, whose unexpected compliment on my white beard made my day! (... Read More DealerRater - Jun 22, 2025
We had a great experience with this dealership and our salesperson, Andrew. Andrew kept in contact with us the entire time to let us know the status of our vehicle. He was always available for questions and responded quickly. 10/10 customer service. Highly recommend!
Andrew was very helpful, and a man of his word. Car was delivered in the condition I was promised it would be.
Andrew was great, he made sure everything was good and clean. He gave as an excellent price on the car and kept everything transparent with us.
Worked with Andrew to purchase a used Lexus. He was patient with showing me cars and stayed within my budget. Made it a pleasant experience.
Andrew and Beth are the best. We purchased from out of state. They put a ton of time and work into this and we would buy from them again
Mu husband and I recently purchased a Lexus RX350. Our salesman was Tom Jackson. He was very patient with us over the many times we met with him and took the time to explain everything and answer our many questions. He was very knowledgeable and professional. Also, we enjoyed his laid back demeanor and his not pressuring us. Please extend our thanks to him on making our car buying experience a very pleasurable one!
Had a wonderful buying experience. Andrew was our sales person and he worked hard to get us what we wanted. It was worth the drive to got to this farther Lexus Dealership.
We had a great experience today at Performance Lexus. Andrew Wilburn was our sales associate. It was a pleasure working with him and the entire staff! We drove from Columbus Ohio to purchase the vehicle, as we did not get the same service in our city. Thanks again, Andrew!
Dealership was excellent! Facility clean, accessible! This is the second Lexus I have leased and both times my sales assistant was Lori Ritchie! Lori was friendly, knowledgeable, and efficient and made the entire process run seamlessly! I would recommend Lexus and Lori to anyone who wants a great car and a great buying experience!
I have owned two ES 350 from this dealership in the last year and a half and they all had the same stinky smell coming from the left front fender after about 3,000 miles. Smells like heated up plastic and antifreeze you can't let your driver side window down while you're sitting still that's for sure it blows in and the one last year the ES 350 2024 had a smell coming inside the cab through the vents they said they could not see nothing smell nothing. I've had three of these 350 engines and they all had that same smell ... Read More DealerRater - Mar 25, 2025
I bought a used Lexus on 3/8/25. Andrew Wilburn was my salesman and he patiently worked with me for days. I live 3.5 hours from the dealership so Andrew took photos and videos and sent them to me. He was always available to talk/text/email throughout the process. When I arrived at the dealership he had all my paperwork ready; and my car ready—it was a seamless transaction. I highly recommend Andrew and this dealership.
Andrew Wilburn was our sales associate and has always been he’s an outstanding person to work with always is in for our best interest highly trustworthy and knows 100% about what he’s doing highly suggest when buying seeing Andrew so happy with all of our vehicles never any issues thanks again Andrew and performance Lexus northern Kentucky ! Will always come here for our vehicles used or Brand new
Andrew was great to work with. Efficient communication and easy process. All the staff members we encountered were friendly and helpful. Thanks Andrew and Performance Lexus!
Andrew Wilburn was so professional and kind. He helped me find the perfect vehicle!!! I love me new car !!
Serigne Lam, helped make our dream come true; excellent customer service. My husband and I could not be happier. While paperwork was being processed, we were given a tour of the dealership, where we could see how well they treat their customers, and employees. For an extra touch of sweetness, Serigne, added the giant red bow, and I honestly, teared up. Thank you, for the memorable, experience!
Very disappointed with the dealership. We are now having to trade in the vehicle we bought from them less than 6 months ago. We took a chance on the reputation of the Lexus name and it was a chance we lost. Nothing but issues from the start with not receiving what they promised and a car that was not well inspected.
I had an amazing experience buying a car here. They were very easy to work with very kind. Sean did a great job and I would recommend this place to family and friends.
Andrew Wilburn is the best very professional and knowledgeable great customer service skills . I would also recommend Claire she is very good too.
A huge thank you to Chris from the service department for his high professionalism, responsiveness and the best quality of service! I applaud him! We need people like him! Thank you very much!
I inquired about a used truck and Tom Jackson not only replied quickly, but he sent 4 additional videos to help answer my questions. I bought the truck the next day. The entire process was smooth and everyone was courteous. I will go to Performance Lexus in the future.
I came in with low expectations after seeing a great price on a used car I had been shopping around for and I left with a “new to me” car and a change of mind towards car dealerships and the car buying process. Buying a car from Justin Cornwell at Performance Lexus was top tier customer service. From the go he was friendly and transparent. There was never any pressure and he gave us honest, quick communication. The entire process was efficient and we were in and out in a couple hours. We will definitely be back to this dealership ... Read More Google - Sep 21, 2024
These guys are the best!! No pressure tactics. They really took care of me. They ended up sending me to their other dealership in Kings because they had the other car I was looking at. Never had a dealer just want me to get the right car. Couldn’t say enough good things about this dealer. I will always use them.
I went in to just check on a car that the Lexus dealer had . I have dealt with them many times on Lexus cars .This was however not A Lexus. It was a previously owned car that was traded in. I was very pleasantly surprised by my salesman Tom Jackson He was professional , courteous and not the least bit pushy overall it was a great experience I feel like I bought a nice car for what I needed as a daily driver
Just Purchased a Jeep from Lexus of NKY! Genna was extremely helpful, very knowledgeable and the purchase could not have been smoother! Thank you Genna and the whole Lexus of NKY team for the amazing care and hospitality!
Our experience at Performance Lexus was very pleasing. We will highly recommend this to our friends.
He loves to wash this Lexus!
Hands down, Performance Lexus of Northern KY is awesome. I had a great buying experience and you can count on them to stand behind their commitment to excellent customer service. I had a warranty issue and they were able to get the repair done at no costs. Thank you, Performance Lexus.
Just purchased a NX 350 hybrid from NKY Lexus, had a great experience! The car is fabulous and can’t say enough good things about our salesperson Genna! She’s very sweet and extremely helpful. I highly recommend working with her
We were looking for a Lexus RX350 hybrid and started at another dealer. Sales guy brushed us off, none in stock and said to come back in a few months. We called Performance and even though it was 40 minutes to closing, salesperson, Andrew Wilburn, said to come in. They, too, did not have the RX hybrid in stock but we test drove a non-hybrid RX 350 and to get a feel for a hybrid, Andrew suggested driving the NX 350h. After that we decided that the smaller NX model was a good fit for us. Andrew stayed well after closing to ... Read More Google - Aug 31, 2024
The entire staff (Lori, Justin, Nikki and Casey) at Performance Lexus Northern Kentucky are extremely professional, caring and knowledgeable. It was an absolute pleasure doing business with them and I would recommend anyone in the area interested in buying a Lexus to give them a visit.
Genna was fantastic! Fast and simple process end to end. The car wash perk is great as well!
Bought a IS 350 and had the best car buying experience I’ve ever had. I honestly didn’t know such an experience was possible. Tom Jackson helped me with a quick smooth purchase and I was in and out in a couple hours. Definitely recommend and will do business again
The treatment was fantastic no pressure and they worked with us on the price and the vehicle was used. I know buying a vehicle can be the worst experiences in your life but I will say they went above and beyond. Keep up the good work guys THANK YOU
I searched all over for a Lexus ES 350 with the Mark Levinson stereo sound system. I found the car of my dreams at Performance Lexus Northern Kentucky. It was well worth traveling from Lexington. I got an unbelievable deal! Anton and Pate were exceptional with their customer service! I highly recommend either of them and Performance Lexus!
Didn't really want to look at my new car but finally did, vibration from the front.
We had an excellent experience ordering and purchasing our new GX 550 from Performance Lexus. Lori was our salesperson and she communicated often and updated us throughout the process. She is very knowledgeable on the brand. It is refreshing to find a business that puts such emphasis on excellent customer service, but Performance Lexus really does. From Lori and the sales manager, to the GM and Beth in finance, their customer service is second to none. We will definitely be repeat customers!
Very very expensive used cars
If you find yourself casually perusing for a vehicle, chances are you’ll end up purchasing one if Tom is your salesman! He’s patient, knowledgeable and super low pressure unlike several other dealerships I worked with. Thankfully he was thorough in follow up and worked diligently to find the best vehicle and price for my family. Team Lexus for life!
ANDREW WILBURN was our Sales Consultant we found he was Very Polite, Courteous, Hardworking and Extremely Knowledgeable of The Lexus Brand . ANDREW WILBURN embodies The Performance Lexus Brand very well and I would consider him a valuable asset to the dealership. If you need a New or Used Lexus I would highly recommend ANDREW WILBURN as your next Sales Consultant. I would also highly recommend BETH SCHOEN as your next Finance Manager she was thoroughly knowledgeable and professional at her job and it was a very enjoyable experience financing our vehicle with her. Thank You Again ! Crystal and Len
We just purchased a Lexus hybrid From y’all . Andrew was our sales person. He went above and beyond to get our car ready. The whole experience was exceptional. Keep doing what y'all are doing . I’ll spread the word for sure.
The personalized family oriented approach to customer service that the sales rep. and specifically the General Manager, Kelly Halpin, provided was 6 STAR, however google only goes to 5 STARS. This dealership and their employees have my highest recommendation.
I had recently bought a 2015 Lexus ES350 from this dealership. I would 100% recommend looking here for any new or used cars. The service was outstanding and they answered all questions and they make sure you’re comfortable with everything before purchasing a vehicle. Id recommend salesman Tom Jackson, as he was a great help and helped me pick the perfect car!
Since I've purchased my Jeep from them last year it's been problem after problem with this vehicle. 2 weeks after buying my car from them I brought it in to be looked at because something was leaking from underneath my car and I was told that it was my water pump and they were going to charge me $900+ dollars for the parts and repairs. Luckily I went to get a second estimate from someone else and that mechanic said that it was my radiator that was cracked and needed to be replaced 😑 I didn't want to leave this ... Read More Google - Aug 16, 2024
GREATTTT !! I got my first Lexus NX and I couldn't be happier with the experience at lexus NKY. Genna Harris was incredibly helpful, answering all my questions and providing information about the vehicle. She made the buying process smooth and stress-free! I have nothing to say more but happy customer! Highly recommended her for your car shopping.
It all started when I made inquiry about one of their automobiles. They had listed on an online
Auto Sales ad.
That started out making an appointment with the gentleman by the name of Pate. We live about 2 hrs. From their location. One hour before closing time on a saturday, this gentleman had the vehicle of our choice ready for us to do a test ride. We live proper information. Receive the phone call on Monday. All paperwork went through properly, and We made our next appointment to go down and pick up the vehicle on tuesday night. Mitch jumped ... Read More Google - Aug 15, 2024
I purchased a 2020 GLE350 from Performance Lexus and I absolutely love it. It’s been a couple weeks and the car is very solid. I live 4 hours away and was working with Genna who did a great job answering all my questions, sending video/ pics, and even FaceTiming me before I got there. Once I arrived she had the car cleaned and parked outside for me to test drive and take home. The car was also a good price!
Every second of my experience was exceptional. Genna was wonderful and attentive. I would recommend this dealership and Genna to anyone interested in buying a car.
I drove from Lexington to buy a car here, and it was one of the best dealerships I have dealt with. The buying process was quick and I never felt stressed even when making an offer on the car. Genna was very professional and did an excellent job. I can highly recommend this dealership and sales team.
We had an outstanding experience with Lexus Rivercenter. Anton our sales associate was very informative and helpful, and quick to communicate when needed. Jordan the Sales Manager was also very professional and helped resolve an issue quickly after the sale was made. Our pre-owned car has had no issues after several months of ownership.
This was definitely the most positive and transparent dealership I've ever dealt with.. I have not one complaint about this dealership. . Everything was very honest up front and low pressure, I never fell at any time that I was being deceived or was trying to be misled or tricked.. I know the games that a lot of your les honest dealerships will try to pull, they did not try to pull any of those.. extremely happy customer here and and angel was awesome..😎
Tom Jackson no nonsense sales guy. Professional and articulate. Appreciate his knowledge and insights
This organization exceeds expectations. I've always been treated fairly and with respect. The new location in Ft. Wright is outstanding, with helpful and friendly employees. Service department is outstanding. They stand behind their work and go the extra mile for customer satisfaction. Thanks to service mgr Justin for leading that mindset.
I purchased a car from Performance Lexus over the weekend. Chris Baxter was my salesman and he was excellent. He is a real professional which is something I always notice and appreciate when doing business with anyone. Everyone I met there was friendly and upfront. The showroom is immaculate. What else can I say? If you're looking to buy a car, this dealership is among the best.
The new location is impressive. We received stellar service from Claire and her team for our purchase.
After a wonderful experience in 2018 when I bought my second Lexus, there was no doubt I would be buying my new Lexus at Performance Lexus. It was my lucky day when Tom Jackson met my daughter and me at the showroom and became our deliverer of my new Lexus. While I knew the model I wanted, Tom was so patient with us as we looked at every color combination on the lot. Three weeks later my new Lexus is in my garage and I'm thankful for the good advice and patience given to me by Tom and staff at ... Read More Google - Aug 9, 2024
I have purchased both used and new, using both service and body shop- staff is extremely attentive, great follow up and very personable. Lori Ritchey has gotten both my children in vehicles and her thoroughness and friendliness makes the experience easy and reassuring. The service at the dealership keeps me going back- seven vehicles later!
I am very happy with my new Lexus and Performance Lexus NKY! Anton and the entire team were very expeditious and I negotiated the entire deal via text, which worked great for me!
Tom Jackson was so helpful when we purchased our Lexus. I highly recommend him. He was so professional and very efficient during the purchasing process. We really appreciate him! Thank you so much! We love our new Lexus!!!
I had a great experience at Lexus Northern Kentucky. I worked with Anton and he was very professional and helpful. He wasn’t pushy at all and was very knowledgeable. I appreciated his help!
Absolutely the worst car buying experience we have EVER received! We have bought houses in less time and less screw ups! We spent three hours at salesman desk and paperwork was still not completed. I understand the salesman was new but there were several people standing around talking that had plenty of experience. They could have walked over to offer their help after the fifth time the salesman would back to them to ask for assistance!
We’ve had the car a month, still no second key, DMV just called and told us the title is wrong, does not include ... Read More DealerRater - Aug 7, 2024
Genna Harris was amazing. I went in looking for one vehicle, but hated how it drove. I explained to her what I loved about my current vehicle, and she suggested I try something I had not even considered. It was an amazing fit. She then worked tirelessly to get the deal closed, with a great price. Very happy! She is excellent.
I had a great experience with Genna in purchasing my GX460. She was at all times friendly, courteous, professional and not pushy, a big plus in my book! I told her she didn’t have to sell me on the Lexus brand as I already had a GX460 and my parents owned a GS350. We have both owned several luxury vehicles and the Lexus has by far been the most reliable and just a joy to drive. I live 1 1/2 hours away from the dealership and didn’t have a lot of time when I visited the dealership…Genna worked hard ... Read More Google - Jul 16, 2024
Genna Harris was my sales associate and when I say she gave me the best 5 star experience I’ve had in all 10 years I’ve owned a Lexus I mean it!! I know I was not very easy to deal with and I definitely feel she deserves a reward of great performance and a bit of an incentive for dealing with my mess lol!! Genna you ROCK SWEETHEART!!!
Great customer service!
Attentive. Honest from what I experienced. They have a vehicle I’m interested in that was going to auction. They offered the vehicle at a great price. Disclosed everything wrong with the vehicle. The service department had went through it Thoroughly. Unfortunately there was likely just too much work out of pocket. Very nice car still. Had been taken care. I was impressed that they would not sell a car without being in excellent condition.
Great service, nice people, complimentary food bar and drinks , great coffee machine!